Refund and Returns Policy
Last Updated: 11/12/2024
At Vypa, we are committed to providing the best customer experience. If you are not satisfied with your purchase, our Refund and Returns Policy outlines the steps you need to follow for returns, exchanges, and refunds.
Returns
We accept returns within [Insert number] days from the date of delivery. To initiate a return, please contact our customer service team at info@vypa.site with your order number and reason for the return. Returned items must be unused, in their original packaging, and in resellable condition.
Refunds
Once your return is received and inspected, we will process your refund. Refunds will be credited to the original payment method used for the purchase. Please allow up to [Insert number] business days for the refund to reflect in your account.
Exchanges
We offer exchanges for defective or damaged items. If you receive a defective product, please notify us within [Insert number] days from receipt. Exchanges are subject to product availability.
Non-Refundable Items
Certain items are non-refundable, including but not limited to:
- Customized or personalized products
- Gift cards
- Downloadable software products
Shipping Costs
Customers are responsible for return shipping costs, except in cases of defective or incorrect items. Original shipping fees are non-refundable.
Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at info@vypa.site or call us at (715) 423-2117. We will be happy to assist you.